Our philosophy is simple: we want you to be satisfied with the products you receive from kongwear.com. We are happy to offer a refund or exchange on your purchase in resalable condition (with tags and free of odors) within 30 days from the date your order is delivered.
How to Return
All returns must be issued a Return Merchandise Authorization (RMA) before they are shipped back to us. Failure to obtain an RMA may result in your return being refused.
To obtain an RMA, please contact customer service and provide the appropriate information listed below. You will receive a response within one business day with further instructions.
Please have the following ready when you contact customer support:
1) Order number
2) Item(s) you wish to return
3) Reason for return (choose from the following list)
A) Do not want
B) Does not fit
C) Damaged - the shipping box or packaging shows visible signs of damage, likely incurred during transit, and as a result, the products within have sustained damage
D) Defective - the box or packaging appears fine, but the product within is not working as intended or is damaged.
Several types of goods are exempt from being returned. All compression wear, rashguards, spats, vale tudo shorts, protective cups, rash guards and mouthguards cannot be returned, even if they are new due to hygiene purposes. All print on demand items are non returnable as well.
Additional non-returnable items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. You would be responsible for the shipping cost.
Sale, Discounted & Bundled items (if applicable)
Only regular priced items may be refunded, unfortunately sale, discounted and bundled items cannot be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied, within a certain amount of days.